GOtv is a prominent digital television provider that provides its users with various channels. You can reset your GOTV decoder if you occasionally experience problems with devices, such as poor signal quality or malfunctioning.
In such circumstances, a quick reset will frequently resolve these issues and restore your decoder to its full performance. This article will walk you through resetting your GOtv decoder step by step.
Six (6) Easy Steps to Reset your GOTV
Follow these steps below to reset your GOtv:
Turn Off the Decoder
The first step in resetting your GOtv decoder is to turn it off. Locate the power button on the decoder or unplug it from the power source. Wait about 10 seconds to ensure the decoder has completely shut down.
Unplug from the Power Source
After shutting off the decoder, unplug it from the power source. This step is essential for ensuring a complete reset of the device. Wait another 10 seconds before plugging it back in.
Power on the decoder
After waiting for the specified time, reconnect the decoder to the power supply. Turn on the decoder by pressing the power button or using the remote control. Wait for the device to boot up, which may take a minute or two.
Check Signal Strength
After the decoder has fully restarted, check the signal strength on your TV screen. If the signal is still weak or absent, you may need to reposition your antenna or contact GOtv customer service for further assistance.
Perform a Channel Scan
In some cases, a channel scan may be required to ensure that your decoder recognizes all available channels. Navigate to the settings menu with your remote control, select the channel settings option, and begin a channel scan. Please be patient, as this procedure may take a few minutes.
Check for Software Updates
Make sure your GOtv decoder has the most recent software updates. Navigate to the settings menu, select the system settings option, and look for any available software updates. If updates are available, follow the on-screen instructions to install them.
Still having Problems with Resetting Your GOTV?
Contact Customer Support: If the problem persists after completing the above steps, contact GOtv customer service for further assistance. They can provide additional troubleshooting steps or schedule a technician to inspect your setup if necessary.
How can I contact GOtv for support
- Visit the “Contact Us” page on the website (https://www.gotvafrica.com/en-ng/selfservice/contact-us/ )
- Select the online chat
- Sign in to get assistance.
Frequently Asked Questions
Below are some of the frequently asked questions on how to reset GOtv and their short answers:
My decoder is not displaying any signal. What should I do?
Check that your antenna is connected correctly and positioned. If the problem persists, try resetting the decoder, checking for software updates, and running a channel scan. If the problems continue, contact GOtv customer service.
How do I check for software updates on my GOtv decoder?
Navigate to the settings options, pick system settings, and check for software updates. If updates are available, follow the on-screen instructions to install them.
Is it possible to watch international channels on GOtv?
Yes, depending on your subscription package, GOtv provides a mix of local and international channels.
How can I subscribe to GOtv?
GOtv subscriptions can be obtained by purchasing a subscription plan through authorized dealers, internet platforms, or mobile money services. For further information, check the instructions included with your decoder or visit the official GOtv website (https://www.gotvafrica.com/en-ng ).
What should I do if I misplace my GOtv PIN?
If you forget your PIN, please get in touch with GOtv customer service. They will walk you through the procedure of resetting your PIN.
How do I upgrade my GOtv subscription?
Upgrade your subscription package by going to authorized dealers, online platforms, or mobile money services. Follow the instructions provided with your decoder or visit the official GOtv website for more information.
Resetting your GOtv decoder is a simple process that can often resolve common issues such as poor signal quality or channel disruptions.
By following the step-by-step guide outlined above, you can troubleshoot and reset your decoder, ensuring a smooth and uninterrupted viewing experience.
If problems persist, don’t hesitate to contact GOtv customer support for professional assistance.