How To Reset DSTV After Payment

Keeping up with your favorite shows and networks is essential in digital entertainment. A fast reset is best if you recently paid for your DStv subscription and are experiencing access troubles. This article will walk you through the simple procedures of resetting your DStv after payment to ensure a watching experience.

How To Reset DSTV After Payment

What to do before Starting a DStv Reset

Before proceeding with the reset, ensure that your payment was successfully processed. Review your payment confirmation receipt or transaction history to see if the funds have been debited from your account.

Six (6) Various ways to Reset your DStv After Payment

  • Through the website
  • MyDStv App
  • USSD code
  • Through the DStv decoder
  • Via SMS
  • Contacting customer care service

Resetting your DStv through your DStv Website

  • On your PC or mobile device, go to the official DStv website.
  • Log in to your DStv account with your login information.
  • Navigate to the “Self-Service” section to see account management options.
  • Look for the “Reset Decoder” or “Clear Error Code” option.
  • To begin the reset procedure, follow the on-screen prompts.

Through the MyDStv App

  • Open the MyDStv App if it is installed on your mobile device.
  • Enter your DStv login information.
  • Within the app, look for the “Manage Account” or “Reset Decoder” options.
  • To reset your decoder, follow the on-screen instructions.

USSD Code Reset

The process works on all networks:

  • Enter *288*2#
  • choose 1.
  • Enter your DStv smartcard number as well as your username.
  • Choose the option to fix the errors.
  • Select the “E16” error and press the dial button.

How to Reset the DSTV Channels on a Decoder DStv 

Quickly fix the missing channels error after you have completed payment by following these steps:

  • Place one finger on the RESET button of the DStv decoder and another on the Standby button.
  • Press both buttons simultaneously. The display panel of the DStv decoder will show “dL.”
  • Long press the TV/Audio and P+ buttons simultaneously.
  • Hold the buttons down until the decoder shows the words “done.”

Your decoder and channels will reset successfully.

How to Reset DSTV After an SMS Payment

It is simple to reset your DStv by SMS. Take the following steps:

  • Open the text message app on your phone.
  • Enter RESET, followed by your DStv smartcard /decoder IUC number.
  • Send the message to 30333, the Dstv Nigeria SMS shortcode.
  • You will receive a message confirming that your request is being processed.

In less than 15 minutes, DStv will restore all channels in the package you purchased.

Contact DStv Customer Support:

If none of the above methods work, contact DStv customer service. Here is what you need to do:

  • Call the DStv customer support number, which is normally listed on their official website ( ) or on your subscription documents.
  • Inform the representative at customer service of your payment and the need for a reset.
  • They will either walk you through the processes or begin the reset.


Below are some of the frequently asked questions on how to Reset DStv after payment and their short answer:

How can I know if my DStv payment was successful?

Check your payment confirmation receipt or transaction history with your bank to ensure that the money was successfully deducted. You can also confirm the payment by logging into your DStv account online or via the MyDStv App.

Why do I have to reset my DStv after making a payment?

It is occasionally required to reset your DStv after payment in order to refresh your subscription status and ensure seamless access to channels. It helps resolve any viewing issues that may arise after a payment.

How long does it take for the DSTV reset to take effect?

Allow some time after beginning the reset for the changes to take effect. You can speed up the process by refreshing your decoder, either by restarting it or by following any additional instructions provided during the reset process.

What should I do if the regular methods do not resolve my DStv difficulties after payment?

If normal methods fail to fix your problems, contact DStv customer service. Call the DStv customer service line, and the representatives will walk you through the processes or begin the reset.

Can I reset my DSTV without contacting customer service?

You can reset your DSTV without calling customer service by utilizing online platforms such as the official website or the MyDStv App. These platforms provide user-friendly options to initiate the rest process.


You can quickly and easily reset your DStv after payment by following these simple steps, ensuring that you have continuous access to your favorite channels and content. In the event of a persistent problem, contacting DStv customer service will offer you expert assistance for a more enjoyable viewing experience.

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